Privacy policy

Life Lessons Education Limited (“Life Lessons” / “we” / “our” / “us”) is committed to protecting and respecting your privacy.

This Policy sets out the basis on which we will process your personal information, including through the Life Lessons Website.

Where we refer to the “Life Lessons Website” in this Policy, we mean the website which can be accessed at http://www.lifelessons.co.uk, and where we refer to the “Life Lessons Platform” we mean the parts of the Life Lessons Website which you can only access if you have an account with us.

Please read this Policy carefully to understand:

  • what information we collect about you;

  • how we use and share that information; and

  • your rights and choices relating to that information.

Our contact details are at the end of this Policy (see HOW TO CONTACT US below).

 
 

WHO WE ARE

Life Lessons is a company registered in England and Wales under company number 12756340 whose registered office is at Flat 1 48 Malden Road, London, England, NW5 3HG.

For our contact information, please see HOW TO CONTACT US.

 

WHO THIS POLICY APPLIES TO

Unless we say otherwise, the terms of this Policy apply to:

  • “Students”, i.e. someone who uses the Life Lessons Platform for the purposes of online learning, for example, to learn about Relationships and sex Education, to complete quizzes and take part in online discussion;

  • “Teachers”, i.e. someone who uses the Life Lessons Platform in a teaching, administrative or supervisory capacity, for example, to track student access and assessment results; and

  • “Visitors”, i.e. someone who visits and uses the Life Lessons Website but who does not use the Life Lessons Platform.

Some sections of this Policy only apply to users in the EU/UK. We make it clear where this is the case.

Where we refer to the “EU”, we mean the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

 

SCHOOL AGREEMENT

If you are a Student or Teacher, Life Lessons will have entered into an agreement with your school or college (“your School”) for the use of the Life Lessons Platform (the “School Agreement”).

 

OTHER TERMS WHICH APPLY TO YOU

This Policy refers to the following additional terms, which also apply to you:

  • the “Life Lessons Terms of Use”, which govern your use of the Life Lessons Website, including the rules you must follow when you use it; and

the Life Lessons Cookie Policy , which sets out information about the cookies we use in connection with the Life Lessons Website.

 

INFORMATION WE COLLECT (INCLUDING WHEN AND HOW WE COLLECT IT)

We collect the following personal information from and about you:

1. Information you give to us

When you request a demo of the Life Lessons Platform, you must provide us with your name, e-mail address, the name of your school and the closest city to your school.

When you send us a message, provide feedback or report a problem on the Life Lessons Website, you must provide us with your name and e-mail address.

When you complete a survey or questionnaire at our request, you may provide us with any personal information you include in your responses.


In addition, if you are a Student:

When you register and create a Life Lessons account, you must provide us with your name, title, form group, e-mail address, date of birth and postcode (if you are based in the UK) and may provide us with your gender. You must also choose a password.

When you use the Life Lessons Platform, you may provide us with:

  • Details included in any quizzes/assessments you take part in

  • Details you include in any comments you share as part of online discussions

If you are a Teacher:

When you register and create a Life Lessons account, you must provide us with your name and e-mail address. You must also choose a password.

When you use the Life Lessons Platform, you may provide us with:

  • Details you share in the community of best practice 

  • Product feedback


2. Information your School gives to us

If you are a Student:

  • we will obtain details for your registration on the Life Lessons Platform from your School (including from your Teachers) (for example your name, form group and teachers);

In addition we may anonymise these details (meaning that they no longer identify you) and aggregate them with similar anonymised details of other Students to publish reports on how different groups of Students use the Life Lessons Platform (see HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS FOR DOING SO for further details.)

If you are a Teacher:

  • we may obtain details for your registration on the Life Lessons Platform from your School (including from Students and other Teachers) (for example the subject(s) you teach and the Students for whom you are responsible); and

3. Information we collect about you when you use the Life Lessons Website

If you are a Student, or Teacher we will collect details about you from your activity on the Life Lessons Platform (for example based on your use of certain tools), including:

  • any content viewed and that you favourite; 

Whether you are a Student, Teacher or a Visitor (depending on the access restrictions on your device), we may also collect:

  • certain technical information, for example, the type of device you are using (including its unique device identifier), the internet protocol (IP) address used to connect your device to the internet, your login information, browser type and version (if applicable), time zone setting, operating system and network information;

  • information about your use of the Life Lessons Website, including the full Uniform Resource Locators (URL), clickstream to, through and from the Life Lessons Website (including time and date), parts of the Life Lessons Website you viewed, response times, length of visits to certain parts of the Life Lessons Website, information about your device interaction with the Life Lessons Website (such as scrolling and clicks); and

  • certain cookies or other tracking technologies which are capable of identifying your device (see our Cookie Policy to understand which cookies which we use).

4. Information provided by third parties

When you use the Life Lessons Website, we may receive information about that use from other companies who provide us with services in connection with it.

In particular, we use Google Analytics (a service operated by Google) to obtain statistics and insights that enable us to understand how you use the Life Lessons Website.

 

HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS FOR DOING SO

We collect information about you so that we can operate the Life Lessons Website effectively and provide you with the best possible service.

The information we collect and process depends on how you interact with us. It also depends on the choices you make, for example the features you use on the Life Lessons Website and the privacy settings you select on your device.

You may choose not to provide or allow us to collect certain information. If this is the case, you may not be able to use some parts of the Life Lessons Website (where we need that information for you to do so).

Learn more below about how and why we use your information (and our legal basis for doing so) if you are a Student, teacher or Visitor

 

Students

Data collected

  • Your name

  • Your title

  • Your school or college

  • Your form group code

  • Your e-mail address

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  • Your Password

------

  • Your gender

​------​

  • Your activities

  • Your interactions

  • Details you include in any other information you upload or submit including surveys

​------

  • Information we receive when you use the Life Lessons Website such as:

  • technical information;

  • information about your visit to and use of the Life Lessons Website; and

  • cookies or other tracking technologies

Reason for collecting

  • To help us to identify you and your Life Lessons account (including to verify your eligibility to use the Life Lessons Platform)

  • To allow your School (including your Teachers) to identify you on the Life Lessons Platform

  • To enable us to provide the Life Lessons Platform to you

  • To enable us to send you information which you will need to be able to use the Life Lessons Platform

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  • To keep your Life Lessons account secure

​-----​

  • To allow us to analyse how the Life Lessons Platform is used (for example by carrying out statistical analysis)

​-----​

  • To improve your (and your Teachers’) experience of the Life Lessons Platform

  • To enable us to share your progress on the Life Lessons Platform with your Teachers (completion of course categories)

  • To deal with any enquiries, correspondence, feedback, concerns or complaints from you and/or to improve the Life Lessons Website

----​

  • To carry out research and statistical analysis, for example, so that:

  • we can provide your School and other schools analysis of how teachers and students use the Life Lessons Platform.

  • To allow us to analyse how the Life Lessons Website works (for example by carrying out research, statistical analysis and troubleshooting)

  • To ensure that the Life Lessons Website is presented in the best way for you and for your device

  • To enable us to understand how you use the Life Lessons Website (so that we can promote and market the Life Lessons Platform, for example)

  • To keep the Life Lessons Website secure and to prevent fraud

Our legal basis for processing this personal information

  • To allow us to perform our obligations under the School Agreement

----​

  • To enable us to pursue our legitimate interests to keep the Life Lessons Platform secure and prevent fraud

----​

  • To enable us to pursue our legitimate interests to understand how the Life Lessons Platform is used

----​

  • To enable us to pursue our legitimate interests to:

  • improve your and your Teachers’ experience of the Life Lessons Platform;

  • provide relevant suggestions and recommendations to you;

  • allow you to interact with your Teachers

  • To enable your School to pursue its legitimate interests to support its Students fairly and appropriately

  • For health and ethnicity data: substantial public interest (equality of opportunity or treatment)

  • To enable us to pursue our legitimate interests to:

  • understand your experience of the Life Lessons Website;

  • deal with enquiries, correspondence, feedback, concerns or complaints from you regarding the Life Lessons Website;

  • improve the Life Lessons Website

  • To enable us to pursue our legitimate interests to:

  • obtain your views and opinions on education;

  • improve the Life Lessons Website

----

  • To enable us to pursue our legitimate interests to:

  • allow your School and other schools and universities, etc. to analyse how its Teachers and Students use the Life Lessons Platform;

  • understand how the Life Lessons Website is used; improve the Life Lessons Website promote the Life Lessons Platform (including marketing);

  • keep the Life Lessons Website secure; and

  • prevent fraud

 

Teachers

Data collected

  • Your name

  • Your e-mail address

  • Year group you teach

  • Details of the subject(s) you teach and the Students for whom you are responsible

------​

  • Your Password

​------​

  • Your activities

  • Your interactions

  • Details you include in any other information you upload or submit including surveys

-----​

  • A video “case study” (including video footage of you and any information you provide in that video)

​------

  • Information we receive when you use the Life Lessons Website such as:

  • technical information;

  • information about your visit to and use of the Life Lessons Website; and

  • cookies or other tracking technologies

Reason for collecting

  • To help us to identify you and your Life Lessons account (including to verify your eligibility to use the Life Lessons Platform)

  • To enable us to provide the Life Lessons Platform to you

  • To enable us to send you information which you will need to be able to use the Life Lessons Platform

-----​

  • To keep your Life Lessons account secure

​-----​

  • To allow us to analyse how the Life Lessons Platform is used (for example by carrying out statistical analysis)

​-----​

  • To improve your experience of the Life Lessons Platform

  • To deal with any enquiries, correspondence, feedback, concerns or complaints from you and/or to improve the Life Lessons Website

----​

  • To carry out research and statistical analysis, for example, so that:

  • we can provide your School and other schools analysis of how teachers and students use the Life Lessons Platform.

  • To allow us to analyse how the Life Lessons Website works (for example by carrying out research, statistical analysis and troubleshooting)

  • To ensure that the Life Lessons Website is presented in the best way for you and for your device

  • To enable us to understand how you use the Life Lessons Website (so that we can promote and market the Life Lessons Platform, for example)

  • To keep the Life Lessons Website secure and to prevent fraud

Our legal basis for processing this personal information

  • To allow us to perform our obligations under the School Agreement

----​

  • To enable us to pursue our legitimate interests to keep the Life Lessons Platform secure and prevent fraud

----​

  • To enable us to pursue our legitimate interests to understand how the Life Lessons Platform is used

----​

  • To enable us to pursue our legitimate interests to:

  • improve your and your pupils’ experience of the Life Lessons Platform;

  • provide relevant suggestions and recommendations to you;

  • To enable your School to pursue its legitimate interests to support its Students fairly and appropriately

  • For health and ethnicity data: substantial public interest (equality of opportunity or treatment)

  • To enable us to pursue our legitimate interests to:

  • understand your experience of the Life Lessons Website;

  • deal with enquiries, correspondence, feedback, concerns or complaints from you regarding the Life Lessons Website;

  • improve the Life Lessons Website

  • To enable us to pursue our legitimate interests to:

  • obtain your views and opinions on education;

  • improve the Life Lessons Website

----

  • To enable us to pursue our legitimate interests to:

  • allow your School and other schools and universities, etc. to analyse how its Teachers and Students use the Life Lessons Platform;

  • understand how the Life Lessons Website is used; improve the Life Lessons Website promote the Life Lessons Platform (including marketing);

  • keep the Life Lessons Website secure; and

  • prevent fraud

 

Visitors

Data collected

  • Your name

  • Your e-mail address

  • Name of your school or organisation

​------​

  • Your activities

  • Your interactions

  • Details you include in any other information you upload or submit including surveys

​------

  • Information we receive when you use the Life Lessons Website such as:

  • technical information;

  • information about your visit to and use of the Life Lessons Website; and

  • cookies or other tracking technologies

Reason for collecting

  • To fulfil a request from you to provide you with a demo of the Life Lessons Platform

  • To identify where you are contacting us from so that we can direct your request appropriately

​-----​

  • To allow us to analyse how the Life Lessons Platform is used (for example by carrying out statistical analysis)

​-----​

  • To improve your experience of the Life Lessons Platform

  • To deal with any enquiries, correspondence, feedback, concerns or complaints from you and/or to improve the Life Lessons Website

----​​

  • To ensure that the Life Lessons Website is presented in the best way for you and for your device

  • To enable us to understand how you use the Life Lessons Website (so that we can promote and market the Life Lessons Platform, for example)

Our legal basis for processing this personal information

  • To enable us to pursue our legitimate interests to promote the Life Lessons Platform

----​​

  • To enable us to pursue our legitimate interests to understand how the Life Lessons Platform is used

----​​

  • To enable us to pursue our legitimate interests to:

  • understand your experience of the Life Lessons Website;

  • deal with enquiries, correspondence, feedback, concerns or complaints from you regarding the Life Lessons Website;

  • improve the Life Lessons Website

  • To enable us to pursue our legitimate interests to:

  • obtain your views and opinions on education;

  • improve the Life Lessons Website

 

More about the information we use and why (this section only applies if you are in the EU/UK)
Where we need consent to use your personal information, we will clearly ask you for this – and you can withdraw that consent at any time. For example, we may ask you to positively opt-in to us sending you marketing communications when you first log in to your Life Lessons account.

 

SHARING / ENABLING OTHERS TO PROCESS YOUR INFORMATION

When and why might you share my personal information with others?

If you are a Student or Teacher, we need to share some of your personal information with your School (including, as applicable, your Teachers or your Students). See below for more details.

In addition, whether you are a Student, Teacher or Visitor, in order to operate the Life Lessons Website and provide our services to you, we use carefully selected companies. In doing so, these companies may process your information.

We make sure that these selected companies take security measures to protect your information in line with our policies.  We do not allow them to use your personal information for their own purposes and we only permit them to process your personal information as is necessary and in accordance with our instructions.

In some circumstances, we may need to share your personal information with a data protection regulator or in order to comply with the law or a legal process. We may also do so where we have another legitimate interest that is not outweighed by your interests and fundamental rights (for example, to maintain the security of our computer systems).

Who will you share my personal information with?

Students

We will share some of your personal information with your School (including your Teachers) so that you and they can use the Life Lessons Platform as intended. For example, your Teachers will be able to see some of your information, including your name. They will also be able to access and comment on your activities and interactions, and on any other information you view or favourite. 

Your School may analyse and compare this information with similar (anonymised) information about Students from other schools for its own internal reporting and analysis.

Teachers

We will share some of your personal information with your School (including your Students and other Teachers) so that you and they can use the Life Lessons Platform as intended. For example, your Students will be able to see some of your information, including your name, details of the subject(s) you teach and the Students for whom you are responsible. 

If you are a Student or Teacher:

  • when you complete a survey or questionnaire, our survey provider, e.g. SurveyMonkey, may collect certain technical information, including data about your device or browser (such as your geographic location based on your device IP address) and data about pages you’ve visited and files you’ve viewed on their website or app to analyse your usage patterns, and for troubleshooting and bug fixing, for example.

Our survey provider, e.g. SurveyMonkey, may also collect personal information contained in (or connected with) your survey or questionnaire responses, but this information will be aggregated and anonymised before being processed any further, so that it cannot be linked to you.

  • the information we share with your School may also be used by your School and by us for analytical purposes and to help your School use the Life Lessons Platform, for example to give your School an impression of how it is supporting its Students.  

Who else might obtain my personal information?

Whether you are a Student, Teacher or Visitor:

we use Google Analytics to obtain statistics and insights regarding your access and use of the Life Lessons Website (see Information provided by third parties). As the provider of that service, Google will receive certain information about that access and use. This is necessary so that we can understand how the Life Lessons Website is used in order to improve it; and

 

WHERE WE PROCESS AND STORE YOUR INFORMATION (INCLUDING TRANSFERS OUTSIDE OF THE EUROPEAN ECONOMIC AREA (“EEA”)

If you are a Visitor, we will only process and store your personal information in the EEA.

If you are a Student or Teacher

  • if your School is based in the EEA, we will only process and store your personal information in the EEA;

if your School is based outside the EEA, we will process and store your personal information on our systems in the EEA, and we will also transfer personal information back to you (and your School, Students or Teachers) in your own country in order to provide the Life Lessons Website to you and/or to fulfil our obligations in the School Agreement.  We take reasonable precautions to ensure that your information will be adequately protected whenever it is transferred outside the EEA, and that it will be treated in a way which is consistent with European data protection laws.

 

KEEPING YOUR INFORMATION SECURE

We have designed the Life Lessons Website keeping in mind the safety of your personal information. All information you provide to us is stored on secure severs. We have put in place technical and organisational measures to safeguard your information.

Unfortunately the transmission of information via the Internet is not completely secure.  Although we will do our best to protect your information, we cannot guarantee the security of any information transmitted via the Life Lessons Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

If you are worried that your account or your information might be at risk (for example, if somebody else has found out your password), please contact us (see HOW TO CONTACT US).

 

RETAINING YOUR INFORMATION (this section only applies if you are in the EU/UK)

We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for, including for any legal, accounting or reporting obligations. 

To decide how long we keep your information, we consider the type of information you give to us or which we collect, and how sensitive that information is.  We also consider the risk of harm that might occur if the information went missing or if somebody used it in a way they were not supposed to, for example, and the reasons why we are using your information in the first place.

In some circumstances, we may anonymise your information, which means that it is no longer connected to, or about, you.  If we do this, we may use this information without any further permission from you.  Even if you ask us to delete your information, we may still need to keep it in a form that does not identify you (see YOUR RIGHTS).

We will keep your information for the following periods, unless we tell you otherwise (or you ask us to delete your information):

  • if you are a Student or Teacher, we will keep your information for as long as you continue to use the Life Lessons Platform. If you do not use the Life Lessons Platform for 4 years then we will delete your information. 

If the School Agreement terminates, we may delete some or all of your information from the Life Lessons Platform. We will tell your School before we do so, so that you can download your information if you wish.

  • if you are a Visitor and you do not access the Life Lessons Website for one year, then we will delete your information.

We may keep certain information (for example, your name and e-mail address) for longer periods than those stated above if you have agreed to us using it, for example, for keeping in touch about our products or services, or for our promotional purposes.

Please contact us if you would like further details on how long we keep your information (see HOW TO CONTACT US).

 

UPDATING AND ACCESSING YOUR INFORMATION (this section only applies if you are in the EU/UK)

If you are in the EU or UK, you have the right under EU/UK data protection laws to access personal information held about you, subject to certain conditions, and to ask for it to be changed or deleted.

If you would like to access or amend the personal information which we hold about you, or if you would like us to stop using your personal information, please contact us (see HOW TO CONTACT US).

To learn more about the rights you may have in relation to your personal information see YOUR RIGHTS.

 

YOUR RIGHTS (this section only applies if you are in the EU/UK)

If you are in the EU or UK, by law you have the following rights with regard to your personal information:

  • Access. You have the right to obtain confirmation as to whether or not your personal information is being processed, and, if it is, request access to that personal information (commonly known as a “data subject access request”). We will need you to prove your identity before we release any personal information to you. In addition, we will normally contact your School to let them know you have made a data subject access request. It is our policy not to disclose references about Students given by their Teachers or others.

  • Correction or deletion. You have the right to ask us to correct or delete any personal information that we hold about you (unless we have the legal right to retain it). You also have the right to ask us to delete your information where you have exercised your right to object to processing (see below).

  • Objection. You have the right to object to processing of your information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.  You also have the right to object where we are processing your information for direct marketing purposes.

  • Restriction. You also have the right to restrict us from processing your personal information. You can ask us to temporarily stop processing information about you, for example if you want us to establish that it is accurate or the reason for processing it.

  • Change of preferences. You can change your information processing preferences at any time. For example, if you have given your consent to us to make suggestions and recommendations to you about educational courses, job opportunities, internships, open days, etc, but have changed your mind, you can contact us using the details provided below or clicking the relevant link in any communication you receive (where this specifically relates to marketing messages, see MARKETING).

  • Data portability. In some circumstances, you have the right to ask us transfer a copy of the personal information we hold about you to someone else. 

Please note that if you ask us to stop processing your personal information in a certain way or if you ask us to delete your information, and we need to use that information to provide the Life Lessons Website to you, then you may not be able to continue to use it.  This does not include your right to object to direct marketing, which can be exercised at any time without restriction.

If you would like to exercise any of the rights mentioned above, please contact us (see HOW TO CONTACT US).

No fee usually required to access your personal information

You will not normally have to pay a fee to access your personal information (or to exercise any of the other rights set out above).  However, we may charge a reasonable fee if your request for access is unreasonable or excessive.  Alternatively, we can refuse to comply with the request.

What we may need from you

We may need to request specific information from you to confirm your identity and verify your right to access the information (or to exercise any of your other rights).  This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

Where you have consented to the collection, use or transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.  To withdraw your consent, please contact us (see HOW TO CONTACT US).  Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

 

MARKETING (this section only applies if you are in the EU/UK)

If you are a Student, as mentioned above we would like to send you information by e-mail and/or via notifications on the Life Lessons Platform about services and opportunities from relevant third parties such as universities, other educational establishments and employers which may be of interest to you.

We will ask whether you would like us to send you these e-mails and/or notifications when you complete your Life Lessons account registration and log in to the Life Lessons Platform for the first time. 

You can also manage your preferences by changing the privacy settings of your Life Lessons account.  

We will not provide your personal information to any other third party businesses for marketing purposes, but if you agree, we may provide some of your personal information to your School for its alumni programme (see SHARING / ENABLING OTHERS TO PROCESS YOUR INFORMATION).

 

OTHER WEBSITES

The Life Lessons Website contains links to other websites such as Facebook, Twitter and LinkedIn. This Policy only applies to the Life Lessons Website so when you link to other websites, you should read their own privacy policies.

 

CHANGES TO THIS POLICY

This Policy was last updated in July 2020.
We will update this Policy from time to time and will post any updates on this page.  If you don’t agree with those changes, you can always stop using the Life Lessons Website and stop giving us any more of your information.

 

HOW TO CONTACT US

If you have any questions about this Policy or how we handle your personal information please e-mail us at nicole@lifelessons.co.uk. Alternatively, you can write to us at Flat 1 48 Malden Road, London, England, NW5 3HG.

Life Lessons is the “data controller” when it comes to the handling of your personal information for the purpose of using the Life Lessons Website. This means that we are responsible for deciding how we hold and use personal information about you.

Life Lessons is registered with the UK Information Commissioner’s Office with the registration number: Z357522X.


Complaints (this section only applies if you are in the EU/UK)

If, for any reason, you are not happy with the way that we have handled your personal information, please contact us at the address set out above. If you are still not happy and if you are based in the UK, you have the right to make a make a complaint to the Information Commissioner’s Office see: https://ico.org.uk/global/contact-us/.